How NOT to do Knowledge Capture #1

I met a woman at a recent AHRMA conference who, upon hearing about this research, offered to tell me why knowledge transfer doesn’t work! She is a highly respected motivational speaker and is skilled at many other much needed workshops, which is probably why she was retained for knowledge transfer. Over coffee and pie she explained her statement. The company wanted to start with their sales team, most of whom had been in their jobs for years and the company was fearful over potential loss of sales. She shook her head and began. “I met with the CSO and gave … Continue reading